Drainage FAQs
Answers to some of the most common questions we receive about blocked drains, CCTV surveys, drainage repairs and emergency callouts across West Sussex and surrounding areas.
General Questions
How quickly can you attend a drainage emergency?
Response times can vary depending on location and workload, but we always aim to respond as quickly as possible to urgent drainage issues and emergency callouts.
What areas do you cover?
We are based in East Grinstead and cover West Sussex and surrounding areas including Crawley, Brighton, Tunbridge Wells and nearby towns.
Do you work with commercial customers?
Yes. We carry out drainage work for domestic and commercial customers including landlords, letting agents and businesses.
Drain Blockage Questions
What causes drains to keep blocking?
Recurring blockages are often caused by deeper drainage problems such as damaged pipework, collapsed drains, root ingress or build-ups further within the system. CCTV surveys can help identify the cause properly.
How long does it take to clear a blocked drain?
Every job is different depending on the cause and access to the drainage system. Most blockages can usually be cleared within a couple of hours, but more complex issues may take longer.
Can you help with bad smells coming from drains?
Yes. Bad smells are often a sign of drainage issues, blockages or damaged pipework. We can investigate the problem and recommend the best solution.
CCTV Drain Survey Questions
What is a CCTV drain survey?
A CCTV drain survey uses specialist camera equipment to inspect the inside of your drainage system. This allows us to identify blockages, damage and ongoing drainage issues without unnecessary digging.
When would I need a CCTV drain survey?
CCTV surveys are commonly used for recurring blockages, suspected drain damage, homebuyer reports, bad smells and ongoing drainage problems that need further investigation.
Pricing & Repairs
Do you charge a call out fee?
No. Detection Drain Services operate with no call out charge.
Can you repair damaged drains?
Yes. We carry out a range of drainage repairs for damaged or faulty pipework depending on the issue and condition of the drainage system.
Do you provide free quotes?
Yes. We provide free quotes and honest advice before any work is carried out.